Terms and Conditions

  1. All bookings for QV Cinema are confirmed in writing to the group organiser.
  2. The group organiser is sent an email confirmation.
  3. The confirmation email should be received by the payee within 1 hour. If you have not received your confirmation email within 24 hours, please telephone QV Reception on (03) 9207 9200 (Monday to Friday only, from 9am – 5pm) or email us.
  4. Tickets must be paid in full to secure bookings. There are no cash refunds on bookings made.
  5. A booking fee of $1 per ticket will apply to all tickets purchased via this website.
  6. All bookings are final – purchased tickets are non-refundable and are not available for exchange.
  7. No changes to bookings including dates or number of tickets will be accepted. Bookings cannot be transferred to another session.
  8. Refunds and exchanges will not be made for inadvertently booking the incorrect session.
  9. Refunds and exchanges will not be made for cancellations, change of mind or individuals not ‘showing up’.
  10. In the event a screening is cancelled or terminated by QV Cinema due to adverse weather conditions, ticket holders will receive an email to the email address provided at the time of booking and be able to re-book for another screening of their choice (subject to availability).
  11. Cancellation of a screening is at the discretion of QV Cinema and can be made prior to or during a screening.
  12. QV Cinema reserves the right to refuse entry to the venue.
  13. Upon purchasing a ticket to QV Cinema, the purchaser agrees to be bound by the rules and regulations of the Liquor License that applies to the QV Cinema site.
  14. Seating is non-reserved and at the discretion of QV Cinema staff.
  15. QV Cinema reserves the right to eject any person/s who are intoxicated and/or causing a disturbance to other patrons; such person/s will not be entitled to a refund or exchange of tickets.